For example, a husband could sign up for Square digital receipt program and get receipts every time his wife makes a purchase with the shared card at any Square vendor. The paper noted that many of the complaints focused on receipts going to someone else came when a credit card was shared between a husband and wife. The spokesman went on to say that digital receipts can be received by the incorrect person for different reasons, such as if customers share a credit card number or the receipt goes to a recycled mobile phone. “We’ve already made a number of changes to the experience, resulting in a more than 50 percent decrease in customer issues in one year, and we have more improvements in the works.” Locate and tap the payment you’d like to reprint. “While receipts received by the wrong person are incredibly rare, even one is a really bad experience,” a Square spokesman said in the report. From the navigation bar at the bottom of the screen, tap Transactions. Square told the woman the mistake occurred because her friend’s email address was used in the past to get a copy of a receipt from an earlier purchase from a different vendor. One customer was trying to keep an upcoming divorce under wraps when the receipt for the attorney was mistakenly sent to a friend. Square, the digital payments company that handles millions of transactions for consumers, sometimes sends the receipts to the wrong people, a situation chronicled in a new Wall Street Journal report.Īccording to the report, citing emails seen by the paper, Square has erroneously sent receipts documenting transactions ranging from a simple cup of coffee to more significant purchases.
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